Account controls
Request account deletion
OXIQ provides an in-app process for authorised users and an email route for people who can no longer sign in.
In the OXIQ app
- Sign in to the relevant workspace.
- Open Settings.
- Choose Privacy & account.
- Select Request account deletion, review the explanation and confirm.
The request is logged with your verified account identity and can be tracked by the workspace’s authorised manager.
If you cannot sign in
Email support@oxiq.app from the work address associated with the account. State the organisation and request account deletion. We may need to verify identity before acting.
What is deleted or retained
After verification and approval, OXIQ removes or de-identifies the individual login profile and personal account data that is not required to be retained. Business CRM records owned by the customer organisation may be reassigned or retained under the customer’s instructions, contract, legitimate legal obligations and configured retention policy. Audit and security records may be retained for a limited period where necessary to protect the service and demonstrate compliance.
Workspace owners
A sole workspace owner must transfer administrative ownership before the login can be removed. This prevents accidental loss of access to customer-controlled business records.
Timing
We acknowledge requests promptly and aim to complete verified requests within the period required by applicable law. We will explain any necessary retention or identity-verification step.